Politique de remboursement

Each of our teas is hand-crafted in small, limited quantities, and every order is prepared with great care.

 

For hygiene and food-safety reasons, once a sealed tea has been opened it can no longer be offered to another customer. We are therefore unable to accept returns or exchanges on tea, except in the cases set out below.

 

Damaged, defective, or incorrect items: if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, including photos where possible, and we will arrange a replacement or a full refund at no cost to you.

 

Customers in the European Union: in addition to the above, you have a statutory right to withdraw from your purchase within 14 days of delivery, for any reason, for unopened items in their original sealed condition (and unused teaware in its original condition). For health and hygiene reasons, teas whose seal has been opened are excluded from this right, as permitted under EU law. To exercise your right of withdrawal, please contact us at kenny.liu@claritea.us with your order number within 14 days of delivery. The direct cost of returning the item is the responsibility of the customer. Once the returned item is received and inspected, we will refund your payment, including the standard delivery cost of the original order, to your original payment method.

 

If you have any questions about your order, you are always welcome to write to us at info@claritea.us.